Tell us within 14 days of buying a pass or credits and we will refund you in full. Nothing is deducted, and your plans and artwork stay where they are.
Version 1.0
Layermade
In force from the day Stensyls opens for accounts and passes.
If Stensyls is not what you wanted, tell us within 14 days of your purchase and we will refund you in full.
You do not need a reason. You will not be asked to justify it. Nothing is deducted.
This applies to the Project Pass, the Year Pass and credit top-ups alike.
Email hello@stensyls.com from the address on your account, or use the refund link in your receipt.
We aim to reply within three working days. The refund goes back to your original payment method, and how long it takes to appear is up to your bank, usually a few days.
Where our payment provider acts as merchant of record, they process the refund on our instruction.
A refund ends the paid access it bought. Your plans and artwork are not deleted. They stay readable and exportable exactly as at the end of any pass, and you can carry on using the free tier.
Your work is yours whether you paid for it or not.
If you have used none of your extraction credits, you get the whole amount back.
If you have used some, we will still refund the whole amount within the 14 days. We do not apportion and we do not deduct.
If you refund a credit top-up, any unspent credits from it are removed.
Separately, if an extraction fails for technical reasons the credit returns automatically. That is not a refund and does not affect this policy.
A refund does not stop you buying again later.
This policy is on top of your rights under consumer law, not instead of them.
You have a statutory right to cancel a purchase of digital content within 14 days. You also have rights if what you bought is faulty, not as described, or not fit for a purpose you told us about, and those rights are not limited by anything here or in our Terms. They are not restricted to the 14-day window.
Free independent advice is available from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.
After 14 days we will not normally refund a pass, because you have had the use of it. That does not apply where your legal rights are engaged, such as when something is faulty or not as described.
If something has genuinely gone wrong, tell us anyway. A rule written for the ordinary case should not be used to be unreasonable in an unusual one.
Layermade. Version 1.0. This policy is on top of your rights under consumer law, not instead of them.